There are many options when it comes to controlling insect pests. In order for extension entomologists to properly educate their clientele, they need to have information about the attitudes and practices of that clientele. In order to gauge public attitudes about insect pests and pest control practices, a random-digit-dialed (RDD), computer-assisted telephone survey (CATI) was administered to residents in the state of Florida from March – May, 2004 (n=600). The survey considered four categories of insect pests, crawling, flying, wood destroying, and lawn and tree insects and the use of over-the-counter and professional pest control services. The survey not only addressed opinions about these urban arthropods and their controls, but by asking behavior based questions, measured IPM practices in and around the home. The instrument consisted of fifty-four target and sixteen demographic questions. The average survey time was twelve minutes and thirty-eight seconds. About half of the survey population considered insect pests to be somewhat harmful with crawling insects being the most expensive and difficult to control. 82% of Floridians use pesticides to control insects with about half of the population purchasing professional services. Residual sprays are considered the most popular form of control, but few consider it to be effective and 78% would be satisfied if pests could be controlled without the use of a residual spray. The survey results will be used in an educational program designed to foster communication between pest control operators and homeowners.